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Customer Support Specialist


Do you enjoy working in a creative industry?

Do you appreciate children’s art and believe in the impact art teachers have in our schools?

 

If this sparkly combination sounds like you, I invite you to consider joining our growing team in our Deep Space Sparkle headquarters in downtown Santa Barbara. 

 

We’re an online art education company that provides art lessons, curriculums and support to busy K-7 art teachers through our website, memberships and courses.

 

Founded in 2009 by Patty Palmer, a former art teacher in Santa Barbara, CA, Deep Space Sparkle has grown to serve nearly 10K active members in our art memberships,  plus provide free weekly content through our website.

 

We’re looking for a part-time customer support and office admin assistant to help our customers thrive in the art room.  

 

Through our services, we offer teachers a path to simplify their busy lives with done-for-you art curriculums, colorful & creative lesson plans, art workshops, a podcast and a thriving art teacher community. This helps teachers deliver a quality art experience to their students while understanding their value and achieving work-life balance.

You are a key component of our mission.

 

About You…

 

The Customer Happiness Specialist at Deep Space Sparkle is attentive, caring, dynamic and efficient. The right candidate can efficiently and effectively resolve customer concerns and leave them feeling cared for, satisfied and happy. 

 

Responsibilities…

-Respond to customer emails 

-Respond to chat questions

-Provide customers with technical support and account management

-Provide office support with phone and mail

-Administrative tasks such as taking minutes, sending reminders for meetings, setting up meetings on zoom, sharing documents, managing digital files etc.

-Office management support for the office such as, ordering supplies, running errands, filing paperwork, managing artwork, etc.

 

Requirements…

-Inherent compassion, curiosity and the desire to help.

-Communicates with kindness, accuracy, clarity and enthusiasm

-Exceptional communication, copywriting and people skills

-Flawless written communication in regards to tone, style, voice, grammar and spelling

-Be coachable. We learn and grow and being able to take and implement feedback is vital

-Excellent organizational skills

-Proficiency in Google suite, Monday, Slack and Zoom preferred. 

 

About the position:

The right candidate will work in our downtown Santa Barbara office.  You must be able to work 4-5 hours a day between the hours of 8am-4pm Monday – Friday.

Starting wage is $22 per hour.

This is a full-time position.

In-person only

 

We’re looking to hire immediately, so if this sounds like a perfect fit, head to our website at https://www.deepspacesparkle.com/careers/

 

APPLY HERE

Marketing Manager


Do you love digital marketing?

Do you appreciate children’s art and believe in the impact art teachers have in our schools?

If this sparkly combination sounds like you, I invite you to consider joining our growing team at Deep Space Sparkle. 

We’re an online art education company that provides art lessons, curriculums and support to busy K-7 art teachers through our website, memberships and courses.

Founded in 2009 by Patty Palmer, a former K-6 art teacher in Santa Barbara, CA, Deep Space Sparkle has grown to serve nearly 10K active members in our art teacher membership, The Sparklers’ Club plus provide free weekly content through our blog, Deep Space Sparkle.

We’re looking for a marketing manager to help us make things happen so more children can receive quality art education from supported and inspired teachers.

The ideal candidate for this role will have strong attention to detail with a solid understanding of digital marketing concepts and platforms. The candidate should be someone who takes an interest in their own continued learning of digital marketing trends and best practices, and has a passion for both creative problem solving and data-driven decision making. 

You’ll expand the company’s growth potential by finding the target audience to distribute marketing content to and follow up with social selling. You will create and implement the marketing strategy using established online methods to gain new customers. 

You are perfect for this role if you are experienced in a variety of aspects of digital marketing – the people, performance, and processes that will grow an established brand to new heights. You’re an action taker and doer. You are coachable, trainable, and enjoy being around high-level strategic thinking.

You wake up each morning feeling enthusiastic about helping an incredible mission-driven organization who is changing the lives of art teachers around the world. You are sharp, quick-thinking and you embody professionalism, creativity, organization, and LOVE finishing projects so you can see them to completion. You’re a go-getter and ready to be part of an incredible team.

 

Responsibilities

The ideal candidate will lead the marketing functions for Deep Space Sparkle. This includes managing our social media and content team, tracking performance and monitoring results. 

You’ll work with our content team to create and manage funnels to deliver new leads for our memberships, workshops and courses.

You’ll lead the communication department by creating weekly nurture emails to send to the email list to keep them warm in between launches, monitor and measure the effectiveness of emails, making adjustments based on open and click rates.. 

Lead organic and paid traffic teams, ensuring everyone is aligned on current and future campaigns and support with marketing assets as necessary. 

Regularly review marketing assets for quality updates and improvements and ensure all marketing assets are aligned and consistent with our brand standards.

Schedule production of new assets: creatives, lead magnets, and conversion copy to optimize performance.

You’ll work closely with the founder and the Operations Manager to implement the company vision and mission.

 

Qualifications

2-3 years in Digital Marketing or Communications.

Hands-on experience or familiarity with online memberships, Pinterest, Facebook, Instagram and Google. Familiarity with digital products, launches, platforms, and tools – landing page builders, email service providers, CRMs, and/or course hosting platforms.

Strong copywriting skills and/or experience in email and social media communication.

Training is available for the right candidate on any of the above platforms.

Bachelor Degree

 

Requirements 

(expected proficiency to excel in this role)

This position is for a person who has:

Strong written communication skills so that you can connect with members of our internal and external remote teams.

Ability to create titles and taglines, identify strong hooks and angles for emails, Podcast, and Social Media content.

Sharp, professional, who takes initiative and responsibility

Team player. You have no ego and you’re not scared to dive in and get dirty with some hands-on work.

Obsessed with making things happen, problem-solving attitude 

Tactical, hands-on. You are not afraid to do the doing and are excited to learn about different ways to market from people who are successful in their businesses.

Proactive in getting feedback from founders and Marketing Strategists.

Driven by metrics and tracking. You love looking at the data in order to measure success so we can make better decisions moving forward.

This position is NOT for:

Someone who needs to be micromanaged or reminded about deadlines. 

Someone with no digital marketing experience or is unfamiliar with the terms used so far in this job description.

Someone who struggles with time management, meeting deadlines or organization.

Someone who has an ego and isn’t open to learning.

 

Software Utilized by Company

Monday.com, Slack, Convertkit, Klaviyo, Google Business Suite, Kajabi, Lead Pages, Webinar Jam, Zapier, WooCommerce, WordPress, Shopify, Deadline Funnel, Facebook Business Manager, Stripe, Paypal

 

About our team…

Our team operates by three primary values:

Creative:  We operate under our code of The Sparkly Standards of Excellence. We use this framework to ensure that our lesson plans, teaching resources, videos and curriculums are original, inspiring plus informative. If it doesn’t pass our Sparkly Standards of Excellence, it doesn’t get published. 

Customer Focused: We strive to illuminate an art teacher’s life by creating original content that inspires, delights, encourages, educates and respects the important role of our teachers. We always look for creative ways to uplift and empower those who choose to teach art to children and help make their career as simple as possible.

Curious:  We check ourselves by making sure we are asking the “right” questions, learning as much as we can in order to do our job beyond what we thought possible and feeding our creative brains by fueling curiosity.

 

OUR COMMITMENT TO DIVERSITY + INCLUSION 

At Deep Space Sparkle, diversity and inclusion are foundational components to our DNA as an organization. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our team members and community. Diversity fuels our innovation and connects us closer to our members and the community we are creating.  If this core value is not part of who you are and what you stand for, please do not apply.

APPLY HERE

Only applications completed through the google form will be considered. You will be notified shortly after if you have been chosen to move forward into the interview process.

This is full-time, remote or in-house position 

Benefits include 401(k) matching, Health insurance, Vision and Dental, 2 Weeks Paid Vacation plus paid holidays after 60-days of employment and 30 hours minimum a week.

Before applying, please confirm that you have a reliable internet connection, reliable and distraction-free work environment and are located in the United States. 

Santa Barbara area residents are invited to work in our sunny, downtown studio with our founder,  operations manager and content team members.

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