Here are some questions and answers to our most commonly-asked questions. If you can't find what you are looking for, please can contact customer support.
How do I get my download links?
The easiest way to get your downloads is to use the “My Orders” icon in the top right section of www.deepspacesparkle.com. This page keeps track of all your orders. Click on the "My Orders" icon to see your orders and a link to download each of the PDF files you purchased. If you are not logged in, you will have to enter your email and password.
I paid for my lesson, but when do I receive it?
All PDF's are available for download immediately following payment. You will receive an email with your download link. The download link will also be made available in your "My Orders" page.
Please note that Deep Space Sparkle lesson plans will not be mailed to you. The lesson plans are digital PDF files, designed to be downloaded on-line and either displayed on your computer or printed on your printer. You can read these lesson plans on your computer and print them on your printer and read them on paper. To save paper, you can select which pages to print, for example you can print out the handouts for use in a classroom and leave the rest of the lesson plan on your computer.
I purchased Art School for Kids. How do I access the online curriculum material and videos?
You can navigate to the "Art School for Kids" page directly from the menus on www.deepspacesparkle.com or from the "My Orders" page or use this link:
If you are not already logged in, click on "Member Login". Enter your email address and password. Then go back to the link above. Pull down the menu "K-6 Lessons" and select the grade level or the lesson you want to see.
I purchased a PDF including videos (not an Art School for Kids video). Where are these videos?
The links to the videos are in the PDF document. Download and open the PDF and click on the video link. You will be directed to a video page that requires a password. Enter the password (it is in the PDF document too). The password is case sensitive so make sure you either copy and paste the password or type exactly as shown. Once you enter the password, you can select from the collection of video tutorials. Each video is approximately 10 minutes. They are recorded in high definition. They may require a few minutes to load, so be patient.
I need a Purchase Order for my school. Where can I get one?
I only provide Purchase oOrders for e-courses and the Everything Licenses for the Art School for Kids curriculum.
To request a Purchase Order, please email your information through the contact page. Include the following:
- Name of DSS product
- School Name
- School Administrator name or payment contact person plus email address
- Art Teacher or art coordinator plus email address
For PDF lesson plans, you can request a purchase order through through Teachers Pay Teachers store. Teachers Pay Teachers allows PO's for individual PDF lesson plans but they have a minimum order.
I sent a question through the contact form, but I haven't heard back. When can I expect an answer?
Neil and I try to respond to all emails within 24 hours (Monday - Friday 8am-5pm PST). If you haven't heard back, it may be because our response was blocked by your spam filter. Some schools block our emails and there is no way to let you know. Try again with a home-based email.
I purchased a PDF using a PayPal e-Check. When do I get the download link?
PayPal e-Checks usually take 3 to 5 business days to clear. When your e-Check clears, an email with the download link will automatically be sent to you. If you use a PayPal "Instant Transfer" (a regular PayPal payment instead of an e-Check) the email with the download link goes out immediately. Most customers use PayPal Instant Transfers so they can get their email, download their PDFs and jump into the lesson plans right away. Instant Transfers are easy if you have some available balance in your PayPal account. In this case, you need at least enough funds to cover the Instant Transfer, already in your account at the time of purchase. You can also use Credit Cards either thru PayPal or directly on DeepSpaceSparkle.com for an instant purchase.
What if I don't download my PDF right away?
That's okay. You can visit your "My Orders" page (icon located in the top right of the site) and download your purchase at anytime. Our policy is to keep all customers downloads available forever (as long as we are in business). If you forget your password, click on the "Lost Password" link. Then enter your email address and a password reset email will be sent to you.
I'm getting an error message when I'm downloading the PDF. What does this mean?
Sometimes slow downloads will timeout. In this case, the download connection will be broken after about 15 minutes. If this happens to you, your PDF is not complete. If you are on a DSL or Cable Internet connection, try again. If you have better Internet access at school or work, try again from there. If you are on a slow Internet connection, don't worry. Send me an email (contact form located here) and I will send you a different download link that doesn't have a timeout.
I can't print my lesson. Can you help?
Problems with printing PDFs are usually because of differences in the printers. PDFs are intended to be a portable document format (from Adobe) that can be interpreted by a large number of document readers and printed on a variety of printers. But the ability to print any given PDF might depend on the fonts used, the margin settings, or other features of the PDF standard that some printers don’t support. We test each of Patty’s PDFs on our printers here. But still, there can be some problems with other printers.
If you are having a problem printing a PDF using your printer, the best suggestion is to try printing on a different printer, perhaps a printer at your school or office.
PDF Art Lesson Usage
- My art lesson ebooks are priced for individual use. You may purchase multiple licenses of each eBook at a discount on my Teachers Pay Teachers Store. Teachers Pay Teachers also supports Purchase Orders. To visit my Teachers Pay Teachers store, click the banner below:
- The eBooks are best saved into a folder on your computer. Print the handouts only and you'll save a bit on ink.
- If I buy an eBook, how does the copyright work? Please read this link: Who Owns What.
- If you have suggestions for any of my eBooks or need a little extra help with some steps, please send me an email or leave a comment in the appropriate post.