member-experience-manager | Deep Space Sparkle

Member Experience Manager

Deep Space Sparkle | Remote (40 hours/week)

About Deep Space Sparkle

Deep Space Sparkle is a trusted art education resource for K-7 art teachers, providing ready-to-teach curriculums, skill-building workshops, and an exceptional teacher experience that makes art education achievable and inspired. We’re building a complete ecosystem that supports art educators at every stage of their journey—from their first year in the classroom to leading thriving art programs.

We’re obsessed with details, driven by impact, and committed to sustainable excellence. Our team of self-directed creators transforms art education one supported teacher at a time, reaching tens of thousands of art educators worldwide.

The Role

We’re seeking a Member Experience Manager to serve as the heartbeat of our online art teacher membership and community. This role is essential to our growth: you’ll be responsible for creating exceptional member experiences that drive retention, foster genuine connection, and help art teachers achieve real results in their classrooms.

This isn’t about simply managing a community—it’s about understanding the psychology of an online, digital membership experience, identifying what makes teachers stay engaged, and strategically designing touchpoints that transform overwhelmed educators into confident, thriving members who feel supported and well-resourced. Training is provided.

What You’ll Do

Drive Member Retention & Engagement in an Online Membership

• Own retention as your primary metric, with goals of achieving 85-90% annual retention rates
• Monitor member behavior to identify consumption patterns, engagement levels, and at-risk members
• Track and analyze monthly retention, annual churn, drop-off points, and failed payment recovery rates in our online memberships
• Implement strategic interventions (we call them “Surprise & Delight Moments”) at critical moments in the member journey

Create Strategic Member Experiences

• Design onboarding sequences that help new members experience early wins
• Work with our Content Team to build anticipation and excitement around content releases through previews, teasers, and announcements
• Create surprise-and-delight moments that share valuable content and encourage member success
• Craft success pathways for different member segments (homeschool parents, first-year teachers, experienced educators)

Manage Internal Community & Communication

• Oversee our membership communities, celebrating wins, facilitating discussions, helping members find content and addressing member concerns
• Work with our content team to highlight new content, upcoming releases, and member achievements in our weekly newsletters
• Develop spotlights, recognition programs, and engagement initiatives that build pride and belonging
• Serve as the liaison between members and our content team, translating member needs into actionable insights

What Success Looks Like

You’ll measure your impact through:

• Monthly and annual retention rates for new and existing members
• Member engagement metrics (login frequency, content consumption, community participation)
• Identification and recovery of at-risk members
• Failed payment recovery rates

Who Thrives in This Role

You bring a strategic mindset to an art teacher’s experience inside our memberships. You understand that keeping members engaged requires more than friendliness—it demands data analysis, behavioral insights, and intentional design of the member journey.

You’re genuinely empathetic and people-focused. You care deeply about helping teachers succeed and can communicate with warmth, authenticity, and encouragement across written and video formats.

You understand membership dynamics. Whether through professional experience or personal insight, you grasp what makes people stay committed to a membership: consumption, community, and results.

You’re a natural communicator. You facilitate meaningful discussions, craft engaging posts and know how to make every member feel seen and valued.

Requirements

• College degree required
• Experience in online community management, customer success, membership programs, or related fields strongly preferred
• Understanding of online educational memberships or teaching environments is beneficial
• Demonstrated ability to work independently while maintaining collaborative relationships
• Strong analytical skills with comfort using metrics to drive decisions
• Exceptional written and verbal communication abilities. We don’t rely on AI to connect with members.
• Kind, supportive, enthusiastic, and professional interpersonal skills.
• Experience with art education is a plus, though not required

Deep Space Sparkle values: We’re obsessed with details, driven by impact, committed to the creative process, and believe in sustainable excellence over hustle culture. We’re building something meaningful, and we’re looking for someone who shares our commitment to transforming how art teachers are supported.

How to Apply

Position Details
We welcome applicants who are committed to being a full-time, remote member of our Sparkly team. This is an independent contractor role with opportunities to grow within the role and team.

If you lead with empathy, love supporting teachers on a path to creative and professional success, and thrive in a learning environment, we invite you to apply.

What Makes This Opportunity Unique:

• Meaningful Impact: Your content directly supports K-7 art teachers and transforms their classroom experience
• Professional Growth: Develop expertise in educational communication, community building, and membership retention strategies.
• Creative Input & Development – Your ideas matter. Expect a collaborative approach to decision making and content creation
• Competitive Pay: Starting at $40/hour, with bonus opportunities
• Direct access to founder and decision-makers – we are a small company that makes big things happen

Schedule Requirements: You’ll work a 9/80 schedule (80 hours over 9 days) with core collaboration times during Pacific Time business hours for:

• Weekly Monday morning stand-ups
• Weekly scorecard review meetings
• Monthly all-team meetings (M-Th schedule)

This schedule gives you every other Friday off while maintaining full-time engagement with our team and members.

Ready to Join Us?

If you’re excited about combining strategic thinking with genuine empathy to help art teachers thrive, we want to hear from you.

To apply, please email Bethany at bethany@deepspacesparkle.com. In the body of your email, include a brief cover letter telling us what excites you about this opportunity and why you feel you’d be a great fit for the Member Experience Manager role.

Please use the subject line: Your next Member Experience Manager

Attach your resume to the email as a PDF attachment, and complete the Google form linked below.

Google Form Link

We can’t wait to learn more about you!

Only submissions completed through this format will be reviewed. We evaluate applications on a rolling basis and contact qualified candidates within 2 weeks.

Deep Space Sparkle is committed to building a diverse, equitable, and inclusive team that reflects the art educators we serve. We encourage applications from individuals of all backgrounds and experiences.