Will my card be automatically billed?

Yes, your card that you used to join the membership will be charged either monthly if you are a monthly member or yearly if you are a yearly member. You can cancel at any time.

When will my account be charged?

Monthly memberships will be charged monthly on your anniversary date. So if you joined the membership on January 3rd, you will be billed on the 3rd of every month. Yearly memberships will also be charged on your anniversary date. So if you joined January 3rd, you would be charged again January 3rd the following year. You can cancel at any time and there are no fees to do so.

How do I cancel my membership?

Login

Click on My Account

Click on Subscription

Click on the blue subscription number (next to the subscription dollar amount)

Click on the CANCEL button

What if my credit card attached to my membership expires?

You can update your credit card details from the SUBSCRIPTION tab. To do this, LOGIN, Click on My Account and then on My Subscription. Click on the CHANGE PAYMENT METHOD button and then update your credit card details.

I have a monthly membership and would like to switch to the annual rate. How do I do that?

To upgrade your membership to a K-6 yearly membership please contact support@deepspacesparkle.com for assistance.

I would like my school to pay for my membership. How do I do that?

You can join the membership during one of our enrollment periods. Here are the options when a school is willing to pay:

Option 1: If your school plans to pay by credit card, you will need to login to your DSS account, put the membership you want in your cart and then at check out, have your school input their credit card information and process payment.

Option 2: You could also purchase a membership for yourself and then have your school reimburse you.  Once you purchase a membership you are immediately emailed a receipt that you could provide to your school for reimbursement.

Option 3. If you need to pay by purchase order, contact support@deepspacesparkle.com to send you a special link to purchase. This link will provide you with an invoice to present to your school to pay by purchase order. As soon as we receive the check from your school, we will contact you to set up your membership.

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